Support FAQs
No, this is completely free and can be done by you or by our team over quick support. If you would like help our consumer support line is available from 7am to 4pm WST to assist in whatever way you need. As part of your system, we provide a free white glove service, to teach you how to use your system, this can be booked at support@myplaceaus.com.au. If you still need more help, you can book a second white glove or callout for a small fee.
MyPlace offers a complimentary White Glove handover service, where one of our MyTeam members will come to your home to set up your MyPlace control and offer training so that you can get the most out of your system within our service area.
The wall mounted touchscreen is an Android tablet that can be paired to your mobile device through your home Wi-Fi. To help you connect your device click on this link to our Support page videos.
Scenes are programable functions based on time of day and events are based on particular triggers such as temperature in your suburb or temperature from your sensors.
Our in house team of research and development engineers are continually working on new features and upgrades for our MyPlace and MyAir systems. Stay up to date by subscribing to our monthly email newsletter.
Your wall mounted touchscreen is hard wired into the system so will work independent of your Wifi.
Advantage Air has a 10 year warranty on all ducting and mechanical components and a 5 year warranty on all electronic component, excluding our cameras which have a 2 year warranty. MyTeam, our local support team will assist if you have an issue with your system. We will try to troubleshoot over the phone. If we can’t resolve the issue this way we will book a technician to visit your home at a time that suits you.
MyPlace FAQs
MyPlace does require an electrician to complete the install, this can be your own sparky or one of our MyTeam electricians.
MyPlace standalone system starts at $2150 fully installed. Email us at sales@myplaceaus.com.au for a quote.
If you are building a new home ask your builder to include MyPlace.
For an existing home speak to one our friendly team members in one of our branches.
Yes, your light switches will still work in the same way they did before. Unlike many other smart systems where the light switch has to remain on for the smart functionality to work, MyPlace lights can be operated from your smartphone, tablet or wall switches and they are always in sync with each other so you can use as you please.
MyPlace can be installed in your new home build or existing home as a standalone system to give you smart home control over a number of existing items in your home.
MyPlace is a smart home system that can control the lights you already have in your home or are planning in your new home. MyPlace can also control other 240 volt items in your home.
MyLights are low voltage LED lights that are a replacement to your existing lighting. These are dimmable lights that can also be controlled by the MyPlace android tablet and app.
MyPlace is a modular system allowing you to add additional modules now or in the future. Additional modules start at $550 plus installation.
You can add MyGarage to your MyAir or MyPlace system from as low as $414 plus installation costs. Email us at sales@myplaceaus.com.au for a quote.
There are two options to add our products; you can ask your builder if it is already an inclusion or option, if not then we can install after your build. Contact us for a quote.
Check out our partner builders here.
MyGarage is an easy add-on to your MyAir system. We have our own technicians who can do the installation from $546, enquire now for more information, or you can install it yourself by buying it directly from our online shop for $395 and taking it to your preferred electrician.
A basic lights pack can be installed by us from as little as $875, enquire now for more information, or you can install it yourself by buying it directly from our online shop and taking it to your preferred electrician.
MyMembership is a $25 annual fee that allows for your MyPlace system to connect to MyView cameras. Additionally, your MyMembership allows for your MyPlace to have 3rd party integration with other smart products. These products include;
• Philips Hue: Philips Hue Bridge, Philips Hue Bridge compatible Lights or Globes, Philips Hue Bridge compatible sensors
• Gainsborough Freestyle Tri-Lock
• SONOS